Service Description

✨ Benefits of the English for Hospitality and Tourism Course 1. Professional Communication and Guest Service -Welcome and introduce yourself with confidence. -Use clear and polite English in daily interactions. -Guide guests confidently through the facilities. -Handle small talk and cultural etiquette with ease. 2. Communication in Service -Take food and drink orders accurately. -Check guest preferences and dietary needs. -Explain facilities and schedules clearly. -Offer recommendations and upsell naturally. 3. Problem Solving and Complaint Handling -Listen actively and show understanding. -Apologize and offer polite, effective solutions. -Manage difficult situations calmly. -Follow up to ensure guest satisfaction. 4. Communication Between Teams and Departments -Report requests or incidents to other departments. -Use professional and friendly English with colleagues. -Communicate clearly during shift changes. 5. Confidence in Real-Life English -Speak fluently without translating from Spanish. -Use proper tone, intonation, and polite expressions. -Adapt your language to suit different guest personalities. -You’ll gain confidence, fluency, and professionalism — making every guest interaction smoother, friendlier, and more effective.